This page tells you the terms and conditions on which we supply any of the products listed on our website BritishCornerShop.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

At checkout, please click on the check box marked "I accept the BritishCornerShop.co.uk terms and conditions" if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Information about us

1. BritishCornerShop.co.uk is a site operated by British Corner Shop Limited.
2. We are registered in England and Wales under company number 5085811 and with our registered office at Unit X, Stover Trading Estate, Wellington Drive, Bristol, BS37 5NZ, United Kingdom.
3. Our Customer Service Address is Unit X, Stover Trading Estate, Wellington Drive, Bristol, BS37 5NZ, United Kingdom.

How the contract is formed

1. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
2. All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

Links

1. We provide links to the websites of other companies. We are not responsible for the products or the service provided by third party companies (this disclaimer does not affect your statutory rights against that third party).

Consumer rights

1. If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).
2. To cancel a contract, you must inform us in writing or by sending an email to info@britishcornershop.co.uk You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
3. Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4. Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
   1. Products produced or altered to your own specification;
   2. Perishable goods, including fresh foods or plants;
   3. DVDs or CDs where you have broken the seal;
   4. Magazines.

Availability and delivery

1. We aim to dispatch your order within 72 hours of receipt and it should be with you within 2 to 10 working days of dispatch (Most European destinations 2 to 5 working days, non-European countries 4 to 10 working days approximately). UK weekends and Bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter. Delivery times may be longer for certain products.
2. Where a product is out of stock we will offer you a refund.
3. All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.
4. If purchasing chilled items, these will be delivered separately. You will be supplied with an estimated delivery date, and subsequently a tracking number which will enable you to access accurate details of the delivery progress and status of your parcel online. You agree that either yourself or another person will be in to accept delivery of chilled items, and that British Corner Shop cannot be held responsible for chilled goods that spoil as a result of nobody being available to take delivery of the goods.
5. If purchasing chilled items and a parcel should arrive damaged, the driver will give you a document reporting the damage and may ask to stay and witness you open the box to check the contents. In this scenario, you must report it to British Corner Shop immediately and send British Corner Shop a copy of the papers. If the driver does not provide you with this document detailing the damage, any damaged box should be refused at the door.

Risk and title

1. The Products will be at your risk from the time of delivery.
2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and payment

1. Prices include VAT but exclude delivery costs, which will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order to us.
2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
3. If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. If the pricing error is unmistakeable, we are under no obligation to provide the product to you at the incorrect (lower) price.
4. If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card.
5. We will charge your credit or debit card at the time of checkout.
6. All payments shall be made in United Kingdom pounds sterling, Euros or Dollars. Please note that British Corner Shop cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorisation of your credit/debit card.
7. When purchasing chocolate or confectionery destined for countries with hot climates, this is done at your own risk. Ambient orders including chocolate and confectionery are send via courier or postal services and are not sent in chilled packaging.